FAQ

FAQ

Hi! do you have a question? We have listed all frequently asked questions for you.

Payment

What payment methods do you offer?

We offer several payment methods such as:

  • IDEAL
  • Bancontact
  • Clarna
  • Master & Maestro card
  • American Express
  • Visa card
  • Paypal
  • Google pay
  • Apple pay
Within what period will I receive my money back after the return?

A return will be processed within 14 days after we receive it, within this period the refund will also take place.

I have a question about the order / payment, how can I contact you?

You can fill in a contact form or email us at the email address info@roseleeamsterdam.com.

We will respond to this within 24 hours.

Ordering, shipping & returns

I have not received a confirmation email for my order?

If you have not received a confirmation email for your order, please contact us though contact form.

Or send an email to info@roseleeamsterdam.com

How fast will I receive my order?

We do everything we can to get your package to you as soon as possible.

You can find an indication on the shipping page.

With the Track & Trace you can follow your package exactly.

Do I receive a Track & Trace code after my order?

Yes, you will receive the Track & Trace by email when the package has been delivered to PostNL.

Can I return a product?

Yes, on the returns page you can find all the information about returns.

What should I do if my order is damaged upon arrival?

Customer satisfaction is our number one priority.

We ask you to contact us within 7 days after receipt.

We try to respond to this within 24 hours so that we can find a solution.

Tell us clearly what is wrong with the product.

We may ask you to send clear photos.

General

When is my product not covered by the warranty?

Does your product arrive damaged? please contact us within 7 days.
Products are not covered by the warranty if not handled with care. Also wear and tear and deliberate damage are not included.
If you have a complaint, please contact us or send an email to info@roseleeamsterdam.com

How do I take care of my RoseLee Amsterdam bag?

On the page Care you can find all the information how you can take good care of your RoseLee Amsterdam bag.

IS YOUR QUESTION NOT INCLUDED? FEEL FREE TO CONTACT US.